Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

2. Information We Collect

We may collect information about you in a variety of ways:

• Account information (name, email, phone number)
• Service request details (location, description, photos)
• Professional profile information (business name, services, rates, licenses)
• Payment and billing information
• Communication history (messages and reviews)
• Usage data (how you interact with our platform)
• Device information and IP address

3. How We Use Your Information

We use the information we collect to:

• Operate and maintain our platform
• Process service requests and payments
• Verify identity and prevent fraud
• Send transactional emails and notifications
• Match customers with service professionals
• Generate and collect leads for professionals
• Improve user experience and platform functionality
• Comply with legal obligations

4. Information Sharing

We share your information with service professionals matched to your requests and customers requesting your services. Professional contact information (phone numbers) is only disclosed after a lead has been generated and the appropriate fee paid.

We do not sell, rent, or lease your personal information to third parties. We may share information with service providers who assist us in operating our platform.

5. Payment Information

Payment information is processed securely through Stripe and is not stored on our servers. We do not have access to your full credit card numbers. For more information, see Stripe's privacy policy.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt-out of promotional communications
• Control your notification preferences

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account at any time.

11. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect information from children under 18.

12. International Users

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy, including the transfer of information to the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@findapro.com.